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Your Pet's First Visit

A pet's first visit to the vet can seem a bit daunting, so we've put together a list of info and resources to help you prepare. 

At your first appointment, we will gather information about your pet’s background, health, diet, and training. We can also address any questions or concerns you might have.

Your veterinarian will examine your pet from nose-to-tail, looking for things like heart murmurs, ear infections, and/or parasites. Your vet can also provide pet-proofing tips, training assistance, and parasite protection recommendations. 

Before Your First Appointment
  1. Complete the New Client Form prior to your first visit.
  2. Assemble and be sure to bring all the proper items with you:
    • Your pet's adoption or purchase records
    • Any existing medical history
    • A list of current medications and supplements
    • Current feeding schedule and the brand of food you use
    • A list of questions you have for your veterinarian
  3. Collect any necessary stool or urine samples, if requested.
  4. If you're bringing in your dog, be sure he or she is accustomed to being on a short leash. If you're bringing a cat, be sure to have an appropriate carrier.
  5. Feel free to bring your pet's favorite treats to keep them happy and distracted!

Appointment Policies

​Please arrive 5 minutes prior to your pet's appointment for check-in. If you have not filled out all relevant patient forms yet, plan to arrive 10 minutes ahead of your appointment.

While we do our best to make sure all of our patients are seen on time, there will be times of occasional unexpected delay due to an emergency or because we are providing care for a patient that needs a little more time. Please accept our apologies should this occur, and understand that the same dedication and courtesy will be provided to your pet should they ever need it.

Book Appointment (317) 854-7447

"Followed Dr Smith from Mass Ave to Fall Creek. The #1 best vet!!! The office and her staff have worked diligently with my dogs to ensure their comfort and mental anguish during procedures.I remember Dr Smith meeting me out back of Mass Ave to give my pups shots and draw blood during covid when no one was allowed back in.She and the company have cared for my 3 dogs, 2 thru their life/death, and 1 thru her leg surgeries and continuing care. The office has shared all info with me without excess treatments - always honesty. I take my pups in every month for weight checks, but honestly just to see their faces.Dr Smith has great familiarity with local resources for specialized care... one of my pups went to Purdue for illness and another to VCA fishers for cancer. While dealing with outside agencies the staff at City Way are always happy to see my pups walk in (I'm sure humans require a 2nd opinion but I haven't felt the need).....I enjoy going to the vet. My pups enjoy going to the vet. All the the techs are eager with the low calorie treats to establish rapport - I'm at ease when my dog's at ease. And when your pupper has issues they are eager to help you address those issues to complete those tasks (my eldest 1 got blood draws x2 a year).With convenient locations in the metro Indy area I've gone to other CW clinics when urgent but all records are within the same system. And though Mass Av is slightly closer the networking that Dr Julie Smith has with other local specialty vets I followed her.Nothing negative to say about the other branches, and have used Irvington and Mass Ave for weight checks and other acute X-ray needs, but can't praise enough the personal/pet relationship Dr Smith and the staff has built at Fall Creek Place location."

Joshua R.

(317) 854-7447 Appointments
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